Returns & Refunds Policy
We want you to be happy with your purchase but understand that sometimes an item needs to be returned. To qualify for the return policies below, all sales must be made directly with Aber Stoat Books. If you purchased from another retailer, please refer to their return policy. Please review and contact us with any questions.
You may return your book in its original condition within 7 days of receiving your order.
In order to exercise your right of return, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by emailing hello@aberstoatbooks.com with the subject line RETURN.
We will reimburse you no later than 15 days after we receive the returned books. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the book to be eligible for a return, please make sure that:
The books were received within the last 7 days
The goods are in the original packaging and in good condition.
The following goods cannot be returned:
The book was clearly personalized, such as a signed copy.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
Mail Your Return: Upon approval, you, the customer, are responsible for the cost of return shipping. We recommend that you return your items using an insured and traceable method. This gives you the power to ensure the safe return of your item. We are not responsible for packages lost or damaged during the return transit. You should send the goods to the following address:
2173 Salk Avenue, Ste 250, Carlsbad, CA, 92008
Library Donation Return: If you prefer not to pay for return shipping, you can request a Library Donation Return. This option allows you to return your book in its original condition within 7 days of receiving your order and receive 40% cashback on the listed retail price. No mail return is needed. After approval, you simply need to donate the book to your local library and provide us with their name and address.
Reporting Damaged Arrivals:
If you receive a book that is damaged in transit, email us at hello@aberstoatbooks.com with the subject line DAMAGED. Include your Order number and photos of the damaged areas. Please indicate if you are looking for a refund or replacement. We get it when a book arrives beyond saving, and we know how heartwrenching that can be. We will send off the replacement as soon as we can!
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@aberstoatbooks.com
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